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Terms & Conditions and
Travel Policy
The Fine Print!
All Reservations Constitute
Acknowledgement that you have
read, understand and agree to
the Terms and Conditions &
Travel Policy Outlined Below:
This is a legally
binding contract. By placing a
reservation, you acknowledge
that you have read, understand,
accepted and agreed to be bound
by all of these Terms and
Conditions of Travel. These
Terms and Conditions are subject
to change without written notice
at any time in our sole
discretion.
1.
Payment
Payment
is due when the reservation is
made. We gladly accept Visa,
MasterCard and Discover online
or by telephone. We accept
Credit Cards and Check Debit
Cards with the Visa or
MasterCard Logo from any bank
worldwide.
The only
location we only accept cash and
checks at our Main Ticket Office
which is located at 5495 West
Irlo Bronson Memorial Highway
192 Kissimmee, Florida 34746
2.
Cancellation,
Refunds and Travel Changes
Storm Policy
In the event that the
National Weather Service issues
a Tropical Storm Warning / Watch
or a Hurricane Warning / Watch,
customers with a confirmed
reservation may make a one-time
change to another date without
penalty or charge. In order to
make a change, an use the
Contact Us form on our website
and supply us with your
confirmation number and the date
you are requesting to change to.
This policy will ONLY be in
affect when a Red Banner appears
at the top of every page stating
"WEATHER ALERT".
Scheduled Shared Shuttles Only
Your
ticket is 100% Non-Refundable,
Non-Changeable and
Non-Transferrable.
Once you
purchase a ticket, no changes
may be made. If you miss your
scheduled shuttle for any
reason, your ticket becomes
invalid and no refund will be
issued under any circumstances.
Unused tickets will not be
honored for another date, trip
or time and will not result in a
refund or a credit towards
future travel. Passengers are
considered a No-Show unless they
are on their originally
scheduled shuttle. Passengers
that are No-Show will not
receive a refund under any
circumstance.
Private
Shuttles Only
Customers
who cancel a reservation made
through our web site or by
telephone may be entitled to a
refund minus a $10.00 each way
processing fee. In order to
receive a refund, you must call
the Group Sales Desk at
888-872-9992 Option 2 and travel
cannot be within the next 48
hours. Cancellation of travel
within 48 hours of travel under
any circumstance is 100%
Non-Refundable. Cancellation
requests are not accepted by
e-mail. Travel purchased using a
promotion code is 100%
Non-Cancellable, Non-Changeable
& Non-Refundable. This includes
our Last Minute Specials or any
type of discounted fare using a
Promo Code as well.
3.
Customer Responsibility
It is the
customers responsibility to read
the Terms and Conditions BEFORE
placing a reservation. All
information entered into the
reservation form is the
customer's responsibility to be
accurate. Refunds will not be
issued for unused travel under
any circumstances. Refunds for
duplicate reservations or
customer entry errors will be
charged a $10.00 per person
processing fee. Once the Submit
Button is clicked, all sales are
final.
Door to Door
Service Areas
For our
scheduled trips which include a
door pick up and/or door drop
off, area restrictions apply. If
you choose an area outside of
our service area, we will
automatically choose a
destination closest to your
desired point of travel and
inform you by telephone.
Refunds
will not be issued if you elect
not to travel under any
circumstances.
Out Of
Door to Door Service Areas
You may be provided with an
opportunity to pay an additional
fee for us to provide service
outside of our service area at
the time of confirmation. In
order to determine eligibility,
please call 888-872-9992 Option
3 between the hours of 7PM and
9PM to speak with the Dispatch
Manager.
Promotion Codes
We are pleased to offer
promotion codes. All promo codes
must be entered correctly as
indicated on the Fare Specials
page of our website. No Promo
Codes are accepted for telephone
reservations. Incorrectly
entered promo codes that do not
automatically calculate the
discounted fare will not be
eligible for refunds after the
reservation has been submitted.
Please read the instructions
carefully!
Departure &
Arrival Times For Scheduled
Shared Shuttles
All times
posted on our website are
"scheduled", however, due to
traffic, weather conditions and
other circumstances that are
beyond our control, we cannot be
held responsible for late
departures and/or arrivals. Just
like in air travel, there are no
refunds or partial refunds for
delays.
Departure &
Arrival Times For Private
Shuttles
We make every
effort to pick up customers
within the time requested,
however, due to traffic, weather
conditions and other
circumstances that are beyond
our control, we cannot be held
responsible for late departures
and/or arrivals. Just like in
air travel, there are no refunds
or partial refunds for delays.
Schedule Changes And
Rerouting
Occasionally,
it may become necessary to
change departure times or
reroute a trip in anticipation
of travel conditions, road
closures or weather conditions.
Schedule changes occur to
prevent lengthy delays. A
schedule change is not a trip
cancellation or delay; however,
the schedule change can be up to
4 hours prior or 4 hours later
than originally published. Full
or Partial refunds are not
available for schedule changes
or reroutes and we apologize in
advance for any inconvenience it
may cause.
Trip
Cancellations
In the
event that The Florida Express
Bus or one of its operators
cancels a trip, we will make all
efforts to re-accommodate
passengers to the next available
departure or provide for a 100%
refund.
Damages to
Equipment
Customers will
be responsible for any damage
caused by their negligence.
Prices Subject To Change
We reserve the right to
change prices with no notice.
Once booked, you are guaranteed
your fare will not increase.
Once you book your ticket, you
are locked into that fare.
Right To Refuse
Transportation
We reserve
the right to refuse
transportation or services to
anyone deemed unsafe or
unsuitable for travel.
Passengers whom are denied
boarding will not receive any
type of refund or compensation.
Passengers who intimidate,
threaten or interfere with any
employee or fellow passenger
will be denied boarding. Raised
vocal tones are deemed
intolerant and will be dealt
with accordingly. Please be
considerate of fellow
passengers. Customers whom are
denied boarding will no longer
be able to travel with us for
future trips.
Customers
Of Size
Customers who are
unable to occupy one seat or who
compromise any portion of
adjacent seating should
proactively book the number of
seats needed prior to travel.
The seat is considered to be the
17 inches in width. This
purchase serves as a
notification of a special
seating need and allows us to
process a refund of the
additional seating cost after
travel (provided the trip
doesn't oversell). Most
importantly, it ensures that all
onboard have access to safe and
comfortable seating. If you are
cannot meet the requirements
outlined above, please ensure
that you book 2 seats to ensure
availability. It is our policy
that customers who do not
identify themselves will be
denied boarding in cases where
the shuttle is full and unable
to accommodate them.
4.
Additional
Charges
The
fares on our website are all
inclusive which means there is
no additional cost once you have
purchased a ticket other than
what is outlined in our terms
and conditions under "additional
charges" for private shuttles.
Additional Charges For
Private Shuttle Passengers
When a private transfer
reservation is made for
transportation within 14 days,
there will be a 10% Fee Assessed
above and beyond the authorized
amount. It's best to book as far
in advance as possible.
Customers traveling from
International Drive Area, Disney
World, Kissimmee, Lake Buena
Vista or areas outside the city
limits of Orlando to Port
Canaveral, Port of Miami or Port
Everglades will be charged an
additional fee of $20.00 each
way. Passengers traveling from
Sanford Airport is an additional
$50.00 each way. Note: There is
NO additional fees from Orlando
International Airport (MCO).All
of our fares from Orlando are
based on pick up and/or drop off
at MCO Airport.
5. Equipment
We
reserve the right to substitute
equipment based on operational
need. We never guarantee a
certain equipment type (i.e.
Motorcoach, Mini-bus, or a Van)
6.
Limitation Of
Liability
Neither the company, nor the
service provider, shall be
liable in any event or for any
reason, including breach of this
agreement, either directly or
indirectly, to the other party
or any third party for any
special, indirect, incidental,
punitive, exemplary, or
consequential damages or loss of
profits arising out of this
agreement, even if such damages.
It is expressly agreed that
neither the company nor the
service provider shall under any
circumstances be liable to any
party for an amount greater than
the fee paid to us. We do not
compensate additional for
inconvenience.
7.
Release Of Liability
The Company, its
employees, shareholders,
subsidiaries, affiliates,
officers, directors, successors,
agents and assigns do not own or
operate any equipment or Service
Provider which provides, or is
to provide, goods services for
your trip, including,
transportation companies. The
Chartering Party (for itself and
on behalf of the Passengers)
hereby expressly agrees that The
Company shall not be responsible
in any manner for the acts or
failures to act, negligently,
willfully or otherwise, of the
Service Provider or its
employees, agents or
representatives. The Chartering
Party (for itself and on behalf
of the Passengers) also
expressly agrees that The
Company shall not be liable for
any bodily injury or harm,
accidents, property damage or
personal loss as a result of the
Transportation Services provided
under the Service Contract. To
the fullest extent permitted by
law, and notwithstanding any
other provision of this
Agreement, the Chartering Party
and its passengers agree, in
consideration for the services
provided by The Company, to
indemnify and hold The Company
harmless from any and all
damages, injuries, claims and
causes of action, of any type or
kind, whether or not caused in
whole or in part by the
negligence of The Company, its
employees, agents or
representatives or the Service
Provider or its employees,
agents or representatives. The
Chartering Party (for itself and
on behalf of the Passengers)
hereby expressly agrees that if
any portion of the Service
Contract, including the terms of
the Limitation of Liability
paragraph or this paragraph, is
found to be void or
unenforceable, the remaining
portions of this Service
Contract shall remain in full
force and effect.
8. Force Majeure
The Company and the
Service Provider shall not be
liable for any failure or delay
in performing their obligations
under the Service Contract, and
neither party shall be deemed in
breach of its obligations
thereunder, if such failure or
delay is due to Acts of God,
natural disasters, national,
state or local states of
emergency, acts of war or
terrorism, labor strike or
lock-out, or other industrial or
transportation accident caused
by any third party, any
violation of law, regulation or
ordinance by any third party or
any other cause not within the
control of The Company or the
Service Provider, respectively.
9.
Prohibited Items
The following
items and activities are
prohibited without the written
consent of The Company: (i.)
Decorations; (ii.) Alcoholic
Beverages (a fee, per bus, may
be required if alcoholic
beverages are allowed by The
Company and the Service
Provider); (iii.) Smoking; (iv.)
Glass containers; (v.) Golf
shoes or other shoes with
spikes; (vi.) Generators or non
medical oxygen containers. Tap
beer is not allowed on any
shuttle.
10.
Theft of Services & Disputes
Demand for
refund or credit card disputes
after services have been
rendered is considered Theft of
Services in the State of
Florida. In the event a customer
initiates a chargeback, we will
invoke our right under Florida
Statue 772.11 by pressing
charges against the
individual(s) and filing civil
suit against the cardholder to
the fullest extent of the law
which is threefold the actual
damages which include the cost
of the actual chargeback, fees,
Attorney Fees and Court Filing
Fees.
772.11 Civil
remedy for theft or exploitation
(1) Any person who proves by
clear and convincing evidence
that he or she has been injured
in any fashion by reason of any
violation of ss. 812.012-812.037
or s. 825.103(1) has a cause of
action for threefold the actual
damages sustained and, in any
such action, is entitled to
minimum damages in the amount of
$200, and reasonable attorney's
fees and court costs in the
trial and appellate courts.
Before filing an action for
damages under this section, the
person claiming injury must make
a written demand for $200 or the
treble damage amount of the
person liable for damages under
this section. If the person to
whom a written demand is made
complies with such demand within
30 days after receipt of the
demand, that person shall be
given a written release from
further civil liability for the
specific act of theft or
exploitation by the person
making the written demand. Any
person who has a cause of action
under this section may recover
the damages allowed under this
section from the parents or
legal guardian of any
unemancipated minor who lives
with his or her parents or legal
guardian and who is liable for
damages under this section.
Punitive damages may not be
awarded under this section. The
defendant is entitled to recover
reasonable attorney's fees and
court costs in the trial and
appellate courts upon a finding
that the claimant raised a claim
that was without substantial
fact or legal support. In
awarding attorney's fees and
costs under this section, the
court may not consider the
ability of the opposing party to
pay such fees and costs. This
section does not limit any right
to recover attorney's fees or
costs provided under any other
law.
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