If you are departing from a STATION - You will need to be at the Bus Station 20 minutes prior to departure time. Please be sure that you obtain directions to the station location before departure time. Please do not call us for directions. There are links in your confirmation that open up Google Maps. As a reminder, shuttles will not wait for late passengers. If you miss your shuttle, you will be considered a "no-show" and will need to rebook for another shuttle at your own expense. Refunds are not given for "no-shows"  

If you are traveling with a DOOR PICK UP - If you are traveling from a Door to Door pick up, you MUST check your e-mail the day before your trip. We will e-mail you the Driver's Name and Direct Phone Number to call to be able to communicate with your driver. 

Private Shuttles Are Also Available! Click Here for more information and rates

Cruise Ship Passengers – Please contact our Dispatch Desk the day BEFORE leaving on your cruise to obtain the necessary information and to confirm your pick up. 

Book your tickets in advance! Fares increase as Fares increase the closer to departure and as seats is sold. To obtain the best possible fare, you will want to book as far in advance as possible. We accept reservations up to one year in advance. Please be advised that most of our shuttles are completely sold out on Fridays, Saturdays and Sundays. If you plan on traveling during the weekend, we suggest booking more than 2 days in advance. 

Communication Is Key! If you provide us with a telephone number from outside the USA, we are unable to call you so you will need to call us. As a reminder, all travel using our DOOR PICK UP service requires you to be confirmed the day before your trip before 7PM  

Delays Happen! We believe in blatant honesty and the fact of the matter is, we have absolutely no control over delays. We never intend to be late for a pick up. That said, we have a BETTER than 95% on-time departure record, however, when delays happen, they affect everyone. It is always our intent to have an on-time departure, but if your trip is delayed, please know that we are doing everything we can to look for alternative routes to get our shuttles back on track. Just like with the airlines, there are no refunds or compensation for delayed departures and arrivals.

SCHEDULES AND FARES 

How do I find schedules and fares?

Fares, Schedules and Availability vary depending on the date you travel and how far in advance you book your ticket.

We offer several options for pick up location and drop off locations for you to choose from. 

To find the information you're looking for; please follow these three easy steps on our website:

First - Choose your desired departure city from the drop down menu, then select your arrival city.

Second - Select your desired trip - all of the information and fares will be right there for you to view.

Third - Complete the Reservation Form, Click Submit and you're all Confirmed!  

We would like to remind you to book early. Fares increase the closer to departure and as seats is sold. To obtain the best possible fare, you will want to book as far in advance as possible. 

Are Discounted Fares Available To Senior Citizens, Children or Active Military? 

Presently, we do not offer discounts with the exception of our Online Specials.  All passengers requiring a seat pay the same fare. We do offer a $2.00 per person discount for groups of 3 or more passengers.

STATION LOCATIONS AND DOOR TO DOOR SERVICE AREAS 

What’s the difference between Station to Station and Door to Door? 

Traveling from a Station requires you to find your way to one of our conveniently located stations and be there 20 minutes prior to your scheduled departure time. Traveling from a Door Pick Up Location means you don’t have to go anywhere, we’ll come directly to you. Door Pick Ups and Drop Offs are available at your home or hotel! (Area restrictions apply) Door Pick Up and Drop Off Service is considered a premium service and has an additional cost of approximately $10 to $25 per person. 

How Do Door to Door Trips Work? 

Door to Door Trips will pick you up at your Home or Hotel and take you anywhere you want to go. The times published on our website are approximate departure times from the city and will be verified by our Dispatch Department the night before your trip before 7PM. This service is perfect for those who do not have the means to get to one of our station locations. This is a shared shuttle which means there will be multiple stops for both departures and arrivals. 

Once reservations closes the day before your scheduled trip, our Dispatch Department will map out the route for the following day and e-mail each passenger directly to confirm their pick up time before 7PM East Coast Time.  

Note: If you have provided a Cell Phone Number that is outside the United States, it will be your responsibility to contact the Dispatch Telephone Number to confirm your trip. 

Attention Cruise Ship Passengers - Door to Door trips are not able to pick up or drop off at Cruise Ports due to security restrictions imposed by the ports. To enter a cruise port, all passengers onboard the shuttle must be traveling on a cruise and being that we operate scheduled shared shuttles, not every one of your fellow passengers is going on a cruise. This is why we use convenient locations in very close proximity to Port of Miami, Port Everglades and Port of Tampa. 

Where are the Bus Stations Located? 

We utilize various station locations depending on the trip. To find our Station Locations, simply use the drop down menus and click the hyperlinked address of the station location. A new window will open to a Google Map of the Station Location. For more information on our Station Locations and Door Service Areas, please click here

RESERVATIONS 

Do I need to make a reservation? 

Yes! Due to recent changes in security measures, NO passenger will be permitted to board any shuttle without an advance prepaid reservation 

Note: Passengers who come to a station without a reservation will be denied boarding and will be instructed to either purchase a ticket on-line or by calling the reservations center. Payments are not accepted at any station location or on-board the bus for safety and security purposes. 

We do not accept cash under any circumstances at any other Station Location other than our Orlando Ticket Office! 

We ONLY accept Visa, MasterCard, Discover, Visa Check Debit Cards and MasterCard Check Debit Cards 

When should I book my reservation? 

Fares increase the closer to departure and as seats is sold. To obtain the best possible fare, you will want to book as far in advance as possible. We accept reservations up to one year in advance. 

Please be advised that most of our shuttles are completely sold out on Fridays, Saturdays and Sundays. If you plan on traveling during the weekend, we suggest booking more than 2 days in advance. 

What if I don't have a cell phone? 

We ask that our customers provide us with contact information for the day of travel. If you do not have a cell phone number, we require that you contact our Dispatch Desk the evening before your travel between 9AM and 5PM to reconfirm your trip and obtain the driver information necessary. Primarily, this is for Door-to-Door Service. 

As a reminder, we are unable to dial telephone numbers outside of the USA. If you have a cell phone number based outside of the United States, we will ask that you call our Dispatch Desk. 

Note: We DO accept Hotel Telephone Numbers without ROOM Numbers! 

What is the Unaccompanied Minor Policy?

To ensure a safe, pleasant travel experience, unaccompanied minors should be booked on trips that will arrive at the final destination between 6:00 am and 7:00 pm local time. We do not accept unaccompanied minors on any last trip of the day.

We define an unaccompanied minor as a child at least five (5) years of age but less than twelve (12) years of age who is not accompanied by a customer twelve (12) years of age or older. 

Unaccompanied minors will be accepted for travel, with limitations, based on their itinerary. There is no fee for Unaccompanied Minors. 

We take every measure to ensure all children traveling alone are protected and special provisions are made for unaccompanied minors. Although children 12 years and older are eligible to travel as an adult without being subject to the unaccompanied minor restriction, registering a child as an unaccompanied minor ensures that the child will be in our custodial care at all times. 

Please advise the check-in agent or bus driver if the reservation is for an unaccompanied minor. We will need information regarding the individual designated to take custody of the unaccompanied minor at the final destination. The designated individual will be required to present positive identification and sign a release. 

Originating City - Seeing off your Unaccompanied Minor:

We ask that you have the unaccompanied child check in at the departure location at least 20 minutes prior to scheduled departure. The child will be courtesy-boarded and identified to the driver as an unaccompanied child. Unaccompanied children arriving after the courtesy-boarding process has been completed will be boarded last, to ensure identification to the driver. The person escorting the unaccompanied minor to the station must remain at the station until the bus departs. 

Destination City - Meeting an Unaccompanied Minor:

The child will be escorted off the bus by the driver and released ONLY to the designee. We will require the person picking up the unaccompanied child to produce positive identification and sign a release. If an unaccompanied minor is not met at the destination, We will make every attempt to reach the adult sending the child or the adult responsible for meeting the child. If we are unable to make contact with the adults listed in the reservation the Unaccompanied Minor will be returned to his/her originating city at the expense of the adult who sent the unaccompanied minor. 

What do I do if I miss the shuttle? 

If you miss your scheduled shuttle, you are considered a “No-Show”. You will not be eligible for a refund. Your ticket will be invalid to use for future trips. 

Please note that we are unable to “hold a shuttle” for late arriving passengers. 

REFUND, CANCELLATIONS & TRAVEL CHANGE POLICY 

What is the refund and cancellation policy? 

Your ticket is 100% Non-Refundable, Non-Changeable and Non-Transferrable. 

Once you purchase a ticket, no changes may be made. If you miss your scheduled shuttle for any reason, your ticket becomes invalid and no refund will be issued under any circumstances. Unused tickets will not be honored for another date, trip or time and will not result in a refund or a credit towards future travel. Passengers are considered a “No-Show” unless they are on their originally scheduled shuttle. Passengers that are “No-Show” will not receive a refund under any circumstance 

What if I need to change my travel plans? 

Once you purchase a ticket, no changes may be made. 

GENERAL TRAVEL INFORMATION 

What do I need to get on the bus? 

All you will need is a Confirmation Number (Transaction ID) and a valid Photo Identification such as a Passport, Drivers License, College or Work ID for all passengers over the age of 18. Passengers under 18 do not require a Photo ID. 

Do the shuttles run on-time? 

All times posted on our website are "scheduled", however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays. 

Occasionally, it may become necessary to change departure times in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay; however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes and we apologize in advance for any inconvenience it may cause. 

Is the shuttle guaranteed to be on time? 

It is impossible for any type of Transportation Company to guarantee an on-time departure or arrival. Traffic, weather conditions and other circumstances that are beyond our control, can cause delays, some lengthy. 

While we do our best to maintain our schedule integrity, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays. 

What is the luggage policy? 

Each passenger is permitted to have one (1) piece of Checked Luggage and one (1) Carry-On Bag Free of charge. After that, there is a nominal fee per bag.

Restrictions: Checked pieces of luggage may weigh no more than 70 pounds and be no larger than a large suitcase or duffel bag. (Example: A 52 inch flat screen television is not a piece of luggage) 

Carry-On Bags: No carry-on item may exceed overall dimensions of 55 inches (length + width + height). All carry-on items must fit under the seat or in the overhead bin. Any heavy item must be placed underneath the customer's seat. Any item with inflexible surfaces must be placed underneath the customer's seat or flat on the floor of an overhead bin. 

Customers checking in luggage weighing more than 70 pounds each will be charged $20 for every 10 Pounds over

Customers with over-sized items MUST contact the dispatch number on their confirmation the night before their trip. 

Note: Carry-On and Checked Luggage acceptance is at the sole discretion of the agent and/or driver.

Can I bring my pet on-board the bus with me?